Emotional Intelligence > Communication
Communication.
The everyday skill that can be so hard to do well.
An obvious
importance.
It’s said so often that it’s become a cliché; ‘Communication is key’.
It’s not wrong but all too often it’s not followed with a useful guide to improvement. We think this might be because people have been missing an important ingredient: our emotional approach.
We have an abundance of tools and technology aimed at improving how we communicate, but if we don’t have good personal skills, all these tools will do is amplify our weaknesses. We believe emotional intelligence can help improve those personal skills.
Communicating
can be hard.
Too often we become poor communicators because we are afraid of the outcomes that an interaction may bring. We shy away from speaking up or putting our opinions forward, because we are scared it may bring conflict of some kind.
Holding back, not communicating your opinions or feelings, means issues can fester, relevant information can be missed and resentment can grow.
This is amplified in the situations we sometimes consider the most important; at work or in personal relationships. We can perceive the stakes to be higher in these situations and our nervousness intensifies, doubling down on the negative outcomes.
How do our emotions affect communication?
The art of communicating requires us to create an emotionally calm and stable connection with someone, free of judgement and fear. We then need to convey, through accomplished self knowledge, a clarity of message that neither offends nor bores its recipient.
We need to ask ourselves some core questions:
1. How do I create emotional calm and stability?
2. How do I ensure I’m objective and non-judgemental?
3. How do I ‘know myself’ in order to be able to accurately convey my message?
4. How do I entice and not offend my listener?
The Course.
Emotional Intelligence in communication.
This course breaks down into 4 sections.
Part 1: Creating emotional calm & stability
- Culture of accepting & using failure.
- Breaking down the ego.
- Understanding how to read and consider feelings in others.
Part 2: Objective & observational conversation
- Non-violent communication introduction.
- The difference between observing and opinion.
- When opinions can be used.
Part 3: Accuracy & truth of message
- Being self-aware.
- Creating clarity and rationality.
Part 4: Maintaining a good connection
- Staying concise & checking for understanding.
- Being open and ‘hearing’ effectively.
- Preserving healthy motives & intentions.